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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Electric Ink Skincare Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Electric Ink Skincare Ltd’, ‘Electric Ink’, or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3 Greengate, Cardale Park, Harrogate, HG3 1GY. Our company registration number is 10379632 and is registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– This website uses cookies to monitor browsing preferences.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

– This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

– From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Data Protection Act 2018 and the General Data Protection Regulations (GDPR) 2017
Privacy Notice
Electric Ink Skincare Limited

This privacy notice applies to Electric Ink Skincare Limited, our website and the services we provide. Throughout this policy, we refer to Electric Ink Skincare Limited as ’Electric Ink’, ‘Us’ and ‘We’.

We refer to persons using our website and services as ‘Customers’ ‘Individuals’, ‘Visitors’, or ‘Users’ and may refer to such persons using ‘they’, ‘their’, ‘you’, and ‘your’.

We use the word ‘Services’ to encompass all website related activities accessible to persons visiting and using our website.

Our Compliance

We are Data Controller’s for the purpose of this privacy notice and commit to implementing and complying with the requirements of the Data Protection Act 2018 and the General Data Protection Regulations (GDPR) 2017 , as of 25th May 2018.

We have appointed Oliver Holmes, as our Data Protection Officer to ensure our continued compliance with these regulations, to administer our privacy notice and to process subject access requests.

How we use your personal information

Our privacy notice tells you what to expect when Electric Ink Skincare Limited collects your personal information and what happens when you provide your personal information to us.

It applies to information we collect about you:

  • When you use our website
  • When you contact us using our website contact form or email address
  • When you begin the order process
  • When you make a purchase from our website

We need to inform you about:

  • The personal information we collect
  • How we collect this information
  • The lawful purpose for collecting this information
  • How we store your personal information and for how long
  • Who we share this information with
  • How we back up and securely destroy the information we hold
  • How you can ‘Opt Out’ of the use of your personal information
  • How you can make a Subject Access Request
  • How you can make a complaint to the ICO

We must also inform you of your Data Protection Rights:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability (e.g. to receive information in a transmittable form such as a PDF)
  • The right to object
  • The right not to be subject to automated decision making including profiling

The information we collect when you visit our website

When you visit https://www.electricinkskin.com, our website service provider automatically collects information about you. Some of this information will not identify you and some potentially could, through a process called ‘traffic analysis’.

During this ‘traffic analysis’ process, our website service provider collects and collates information about:

  • the number of visitors to our site
  • the type of web browser used to view our website
  • the language used by visitors to access our site
  • site referrals (weblinks followed on another website)
  • the number of times a page is viewed
  • the most popular search terms visitors use to find our website

This information is also recorded in a visual map which provides information on visitor numbers per country. You may at any time prevent this information from being stored by adjusting your cookie settings within your chosen web browser, see our ‘Cookies’ section below for more details on how to make such adjustments. The information collection process is managed and monitored by our website service provider for such purposes as gaining a better understanding of user behaviour and improving our website services. Our website service provider is WordPress, view their privacy policy here.

Real Time Analytics

Our website also uses Lucky Orange to monitor real time, anonymous visitor activity. This allows us to find ways to improve our website’s functionality and users’ overall experiences. View the Lucky Orange privacy policy here.

Google Analytics

We use Google Analytics on our website to collect anonymous user data including details about geographical location, traffic sources, viewed content, number of people who visit our site, page views and conversion rates (how people make purchases).

We collect this information to improve our website services and gain a better understanding about how our website functions, it’s ease of use and our content feedback. View Google’s Analytics privacy policy here.

Use of Cookies

A cookie is a set of data which asks permission to be placed on your computer hard drive. When you agree to the use of cookies via a ‘Cookie Notice’, a small file is saved on your computer to help perform such functions as ‘remembering’ preferences and analysing non- specific information. Cookies do not collect any personal information unless it is personal information which you have knowingly and explicitly consented to provide.

Cookies used on our website track non-specific visitor data. They are implemented and controlled by our website host with further information on the types of cookies in use and the type of information they track, found here. You may choose to accept or decline the use of cookies by amending your privacy settings using our GDPR cookie notice, found at the bottom of our website’s homepage.

Web Browser Cookies

When using our website, you may also amend cookie settings within your chosen web browser using the following links for guidance:

Internet Explorer: –
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- manage-cookies

Firefox –
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome –
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Safari –
https://support.apple.com/kb/ph21411?locale=en_GB
https://support.apple.com/en-gb/HT201265

Incognito Window

You may also view our website using your chosen web browsers incognito window.

 

The information we collect when you access our marketing activities

Google, Facebook and Instagram Ads

From time to time, we use Google, Facebook and Instagram Ad campaigns to drive traffic to our site. By clicking on the links provided within the ads you will be directed to a specific page on our website e.g. our home page.

Google, Facebook and Instagram Ads collect non-specific user information relating to:

  • the number of views the ad has received
  • the number of times the ad has been clicked
  • the cost per click
  • the generic type of device used e.g. smartphone, tablet, computer
  • the source of the advert
  • the search phrase entered
  • the number of verified calls we have received (no telephone numbers are collected)
  • the number of google map actions relating to searches for our business

The non-specific user information collected during the ad campaign is only available to us for the time that the ad is running. We use this data to better drive traffic to our site, understand the search terms used to find our website and products, and to monitor the usefulness of our campaigns in helping us to achieve our brand goals.

To find out more about the type of non-specific user information collected during the campaigns, please view the respective ad campaign provider’s privacy policy using the links below:

  • Google’s Adwords Privacy Policy here
  • Facebook’s Advertising Privacy Policy here
  • Instagram’s Advertising Privacy Policy here

Links to Other Websites

Our website may contain links to other website’s we feel our visitors may find useful. In using these links, you will be transferred to the named website and our privacy notice will no longer apply. You will be governed by the linked websites privacy notices and their use of cookies.

You should make yourself aware of these notices and should you disagree with the way in which your data is being used, you should stop using the site immediately and remove any cookies which may have been placed on your computer using the links provided in the ‘Use of Cookies’ section contained within this privacy policy.

Social Media Links

Individuals who follow the social media links provided on our website will be governed by the privacy policies of such social media providers. You are responsible for ensuring that you read the privacy policies for each site visited, links to these policies can be found below:

 

The information we collect when you contact us

Webform Enquiry

We collect the following personal information:

You may wish to contact us for a number of reasons and can do so using the online web form found at https://www.electricinkskin.com/contact-us/ . We ask you to provide your name, email address and telephone number, as well as a summary of your enquiry.

How we collect this information:

We collect this information through our online webform.

The lawful basis for this activity is:

This information is collected to help us provide a suitable reply to your enquiry.

This information is shared with the following third parties:

We use third party Contact 7 Forms, to collect and receive your enquiry via email into our dedicated mailbox hosted by Fasthosts. A copy of your enquiry is also held within our website database Flamingo. We use our dedicated email address, info@electricinkskin.com to respond to all enquiries.

We will retain this information for:

Email enquiries will be held for a period of 3 months to help with any follow up questions. After this time period has passed, all data held will be deleted. Personal information provided by individuals/businesses who subsequently become customers of ours will be held on file for the duration of the business relationship and a further 5 years and 8 months following the 31st January after the end of the financial year, to comply with our record keeping requirements as per UK taxation law.

E-mail Address

We collect the following personal information:

You may wish to contact us directly via our dedicated email address info@electricinkskin.com. Any personal details included within such emails will be provided by you and used solely for the purpose of sending a response.

How we collect this information:

Any personal information is collected via standard email formats.

The lawful basis for this activity is:

This information is collected to help us provide a suitable reply to your enquiry.

This information is shared with the following third parties:

Our e-mail service provider is Fasthosts, who are responsible for the collection of personal information received in this way; view their privacy policy here. All of our communications are monitored by Fasthosts and Norton anti-virus software, which together offers a high level of protection against malicious attacks and secures all of the information we send and receive.

We will retain this information for:

Email enquiries will be held for a period of 3 months to help with any follow up questions. After this time period has passed, all data held will be deleted. Personal information provided by individuals who subsequently become clients of ours, will be held on file for the duration of the business relationship and a further 5 years and 8 months following 31st January after the end of the financial year, to comply with our legal and civil requirements.

Our Mailing List

Subscribing to our Mailing List

Should you wish to keep up to date with our latest news and offers, you can do so by signing up to our digital mailing list. We ask you provide your email address and to confirm your acceptance of our GDPR privacy notice using a tick box. We do this to confirm you are happy for us to collect and use your personal information in the ways we describe.

Opting Out of our Mailing List

Should you no longer wish to receive our emails, you can unsubscribe at any time by clicking on the ‘unsubscribe’ button included at the bottom of all email notifications. Alternatively, should you prefer, you can contact us directly via info@electricinkskin.com, using the email header ‘Mailing List Opt Out’ and we will provide a response within 48 hours of receipt. Our mailing list is managed by MailChimp whose privacy notice can be found here.

Telephone Enquiries

We do not provide a dedicated telephone enquiry/customer order helpline at this present time. We may however, contact you by telephone regarding your order or any enquiry you have, using the details provided by you in any correspondence we receive.

Data We Collect about our E-Commerce Customers

When You Create an Account

We collect the following personal information:

When creating an account on https://www.electricinkskin.com/, we ask you to provide an email address and set a memorable password.

How we collect this information:

We collect this information via the use of an account sign up box provided on our website.

The lawful basis for this activity is:

We collect this information to provide a secure area where our customers can review their current and past orders.

This information is shared with the following third parties:

Our account log in system is managed and maintained by our third-party webhost provider. We send all account subscribers an email confirmation which includes details of your chosen account username and a link for viewing your account area. This process is managed by POST SMTP.

We will retain this information for:

Account information will be available until such time that you request for your account to be closed or such time that your account has been inactive for a period of 18 months from the date of your last log in. We will inform you that your login will be deactivated and provide an additional 14 days grace for you to sign in or tell us that you would like to retain your account. After 14 days, if no contact has been forthcoming, we will disable your account and a new account will need to be created.

When You Place an Order

We collect the following personal information:

When placing an order on our website we need to collect certain personal information to allow us to provide the goods requested. Such details include your full name, delivery address, telephone number and email address. We also provide an order notes section where you can provide details about an alternative delivery address or guidance for our couriers, such as leaving in a safe place.

How we collect this information:

We collect this information through the use of our online order form.

The lawful basis for this activity is:

We need to collect this information to allow us to supply the goods you have ordered and to comply with our contractual obligations as described under the Consumer Contracts Regulations 2014.

This information is shared with the following third parties:

This information is collected and processed by WooCommerce to facilitate the order process and fulfilment of your goods, view the WooCommerce privacy policy here.

Following receipt of your order we will send an email confirmation to your nominated email address which includes product details, order totals and your billing and shipping addresses; we will also update you via email when your order has been dispatched. This process is managed by POST SMTP. We may also share your information with our third-party delivery partners for the purpose of delivering your order to your nominated delivery address.

We will retain this information for:

This information will be retained for a maximum of 5 years and 8 months following the 31st January after the end of the financial year, to comply with our record keeping requirements as per UK taxation law.

When you Make an Online Payment

We collect the following personal information:

Electric Ink Skincare Limited does not itself collect any payments or transactional details, alternatively we provide a Paypal portal in which our customers can safely and securely enter their credit or debit card details or make a payment using their paypal balance. Personal information collected by Paypal may include your name, residential/delivery address, email address and payment type e.g. mobile payment.

How we collect this information:

This data is collected by Paypal on behalf of Electric Ink through the use of our online payment portal.

The lawful basis for this activity is:

This information is required to complete the contractual sales order process, to release ordered goods and to provide refunds to our customers where needed.

This information is shared with the following third parties:

This information is collected and processed by Paypal only.

We will retain this information for:

All information provided is retained solely by Paypal in line with their own privacy and retention policies found here. We will for our own records, have access to transaction value details excluding specific payment information, which we will retain for a maximum of 5 years and 8 months following the 31st January after the end of the financial year, to comply with our record keeping requirements as per UK taxation law.

When you Cancel or Place an Order on Hold

We collect the following personal information:

When you place an order with us we collect such personal information as your full name, residential/delivery address, telephone number and email address.

How we collect this information:

We collect this information through the use of our online order form.

The lawful basis for this activity is:

We collect this information to allow us to supply any goods you have ordered and to comply with our contractual obligations as described under the Consumer Contracts Regulations 2014.

This information is shared with the following third parties:

When you provide this information and subsequently cancel or place an order on hold, we may contact you via email to see if there was anything that went wrong during the order process, ask for feedback on your experience, provide a special offer or assist with any queries you may have. We will do this using our nominated email address provided by Fasthosts, whose privacy policy is available to view here.

We will retain this information for:

When you cancel an order, or it is placed on hold, we retain this information for a period of 90 days, after which we comply with the requirements of the GDPR and securely remove your personal information from our system.

Data We Collect about our Trade Customers and Distributors

Trade Account Application

We collect the following personal information:

All prospective trade customers are asked to complete a trade application form which collects personal data including company details, director/proprietor details, company address, VAT number, Company registration number, e-mail address and telephone number. We also require the details of two trade references including their contact name and address.

The lawful basis for this activity is:

We collect this information for fraud prevention purposes and to determine credit terms for trade customers on an individual basis.

How we collect this information:

We collect this information through the use of our Trade Application Form.

This information is shared with the following third parties:

Your information will be shared with your nominated trade referees and may be shared with credit reference agencies and insolvency services to assess your creditworthiness and for fraud prevention and money laundering purposes. We will also hold this information within our nominated third-party accounting software, for the purpose of meeting our legal record keeping requirements

We will retain this information for:

Trade applications will be retained for the lifetime of the business relationship plus a maximum of 5 years and 8 months following the 31st January after the end of the financial year to comply with our record keeping requirements as per UK taxation law.

Purchase Order Form

We collect the following personal information:

At such time that you wish to place a trade order, we will collect and record certain details to facilitate the fulfilment of such orders including your business name, contact number, invoice and delivery address, stock requirements, VAT number, shipping charges and your requested delivery date.

How we collect this information:

We collect this information through the use of our Customer Purchase Order Form.

The lawful basis for this activity is:

We collect this information to allow us to fulfil our contractual obligations and to fulfil our civil and legal requirements in relation to record keeping.

This information is shared with the following third parties:

This information may be shared with our third-party delivery partners for the purpose of delivering your order to your nominated delivery address.

We will retain this information for:

We will retain this information for a maximum of 5 years and 8 months following the 31st January after the end of the financial year, to comply with our record keeping requirements as per UK taxation law.

Offline Payment Processing

We collect the following personal information:

Electric Ink Skincare Limited does not itself collect any payments or transactional details, alternatively requesting that all trade customers send payments via bank transfer and on occasion, Paypal. Personal information collected during this process may include your name, address, email address and payment type e.g. mobile payment.

How we collect this information:

This data is collected by the relevant banking authority or by Paypal on behalf of Electric Ink Skincare Limited.

The lawful basis for this activity is:

This information is required to complete the contractual sales order process, to release ordered goods and to provide refunds to our customers where needed.

This information is shared with the following third parties:

This information is collected and processed by the relevant banking authority or Paypal only.

We will retain this information for:

This information is retained solely by the relevant banking authority/Paypal in line with their own privacy and retention policies. We will for our own records, have access to transaction value details excluding specific payment information, which we will retain for a maximum of 5 years and 8 months following the 31st January after the end of the financial year, to comply with our record keeping requirements as per UK taxation law.

Recruitment and Retention

We collect the following personal information:

When we advertise company vacancies, we need to collect certain personal information from you to assess your suitability for the role and also as part of our legal requirements in ensuring your eligibility to work in the UK and in complying with our implied responsibilities in relation to the Equality Act 2010.

The type of information we collect includes your name, address, date of birth, prior employment details, experience, education, referees, details of any disabilities or long-term health conditions and necessary adjustments required; race, religion, gender and your eligibility to work in the UK. We must also collect proof of your identity and eligibility to work in the UK through such means as a copy of your Passport or Driving Licence and should you application be successful, we will be required to obtain bank details and emergency contact information.

How we collect this information:

This data is collected through the use of application forms and/or CV’s. You will not be required to provide information relating to equal opportunities should you not wish to and any information you do provide will be stored separately from any application forms or CV’s provided.

The lawful basis for this activity is:

This information is collected to allow us to assess your suitability for the role, meet implied responsibilities as laid out in law, enter into a contract of employment with you, make salary payments and provide any necessary adjustments you may require.

This information is shared with the following third parties:

This information is collected and processed by Electric Ink Skincare Limited only. Application data will not be shared with any third parties for marketing purposes.

We will retain this information for:

We will retain this information for the duration of your employment and a further 6 years after the termination of the employment contract, to meet our civil and legal obligations as an employer and business.

Your Data Protection Rights

‘Opting Out’ Of Processing – Restriction, Rectification and Erasure

Should individuals wish to exercise their right to opt out of processing, this can be requested via email using the subject header ‘Opt Out Notification’, and forwarded to info@electricinkskin.com On receipt of such ‘opt out’ requests, where there is no lawful reason for us to continue to collect and hold your information, we will securely destroy all relevant records as soon as possible.

Subject Access Requests

Individuals have a right to make a Subject Access Request to obtain details of the information an organisation holds about them. To make a request, please contact our Data Protection Officer at info@electricinkskin.com. We will not charge for providing this information and in line with GDPR requirements, we will respond to requests within one month of the date in which such requests are received.

We will explain our lawful basis for processing the data and advise individuals of their right to make a complaint to the ICO and/or seek judicial remedy, if they are unsatisfied with the reasons provided or the way in which we process this information. There may be exceptions when we will be obliged to make a charge for requests such as where we feel they are manifestly unfounded or excessive.

Should a charge apply, we will provide this information in a transparent format. We may also be required to refuse some requests which relate to information we have a right to withhold or are not permitted to share by law, such as information used in criminal proceedings. We will always inform individuals of the reason(s) for our refusal and advise individuals of their right to make a complaint to the ICO and seek judicial remedy. Subject access requests can be provided in paper based or electronic format such as a PDF or spreadsheet.

Following any request for access to your information via a Subject Access Request or other means, you have the right to restrict data, request rectification of incorrect data or ask us to delete any personal data we hold about you.

Disclosure of Personal Information

We will at all time respect the rights of individuals and our legal obligations with the lawful and ethical requirements of the Data Protection Act 2018. We seek to gain explicit consent for the use of all personal data we collect and provide clear options for requests to ‘opt out’ of processing. We will never share your data for direct marketing purposes.

In some circumstances we may be legally obliged to share personal information about individuals such as in:

  • Collecting payments using agreed methods
  • Completing fraud protection and money laundering due diligence
  • Verifying a new trade customer’s identity
  • In various legal circumstances

We are permitted to share personal information in this way to perform specific tasks in the public’s interest that are set out in UK law and governed by:

  • HMRC
  • The National Crime Agency (NCA)
  • The Money Laundering Regulations 2017
  • The UK Banking System

Secure Destruction and Transmission of Personal Information

We delete all personal information in line with the retention periods laid out in this privacy notice unless:

  • The business is required to retain such information under a statutory obligation;
  • The business is required to keep it for legal proceedings;
  • The data subject has consented to the retention

In all cases, we are not required to keep any records for more than 10 years.

We securely share and transmit personal information in the following common formats:

  • PDF
  • Excel Spreadsheets
  • Email

Electronic files containing personal information are deleted using ‘data shredding ‘in line with our privacy notice, with all paper-based records being securely stored offline in a lockable filing cabinet, shredded by hand and securely recycled.

International Transmission of Data

In the normal course of our business we may be required to transfer data outside of the EU; such circumstances in which we may be required to do so is as part of the normal day-to-day communications with overseas customers and suppliers. Data which is held within our third- party accounting package may also be transmitted and held on non-EU servers, within the United States and New Zealand. The transfer of such data complies with specific EU requirements for cross country data sharing. As a business, Electric Ink Skincare Limited does not itself transfer data collected or held to any other international third parties other than in the provisions detailed above.

Detecting, Reporting and Investigation Breaches

We use a third-party anti-virus software programme to monitor and detect any security breaches or attempts to steal personal data.

The ICO recommends adopting ‘good practice’ in reporting serious breaches including:

  • The loss of a USB stick holding personal information
  • The destruction of personal data in error
  • Data being provided to the wrong person
  • The theft of a mobile device such as a laptop
  • Instances of computer hacking

From 25th May 2018, the Data Protection Act and GDPR legislation place a mandatory requirement on us to report personal data breaches within 72 hours of the breach occurring. If the breach is likely to affect individual’s rights and freedoms, we are required to inform these individuals.

We record details of all breaches that occur, even if these are not reportable under current Data Protection requirements. This allows us to consider our current systems, their identified weaknesses and the ways in which we can improve our protection systems, to help us prevent breaches in the future.

Our reports may include details of individuals we have been obliged to contact about such breaches, including the use of specific personal information. These reports will be held for a
maximum of three years from the date that the breach occurs, and we will notify individuals and request explicit consent to store these reports for the specified timescale.

General Security and Performance

Our website is secured by Digicert.com 256-bit SSL and HTTPS encryption, further details on how your information is protected can be found here. We also use Wordfence, to prevent malicious log in attempts against our website, their privacy policy can be found here.

We protect our own computer systems using Norton anti-virus software, which has the ability to encrypt and shred data files held on our system, back up data, and scan USBs for any potential threats and store all records in both an online and offline format, automatically syncing and updating data held on our system using Dropbox. We also make use of Podio project management and collaboration software for diary management and storage of correspondence records.

Exclusions

We have excluded notices relating to the following requirements:

  • Parental Guidance
  • Automatic Decision Making

We do not envisage providing our services to individuals below the age in which parental consent is required. We have also excluded information on automatic decision making. At such time that we begin to collect or process personal information relating to the above, we will update our privacy notice accordingly.

Changes to this Privacy Notice

We may change this policy from time to time by updating this page and will at all times comply with the legislative requirements of both the Data Protection Act 2018 and General Data Protection Regulations (GDPR) 2017. You should check this page regularly to ensure that you are happy with any changes and should you no longer agree with our privacy notice, we would request that you do not continue to use our website. Further information about the GDPR and your Data Protection rights can be found on the Information Commissioners Office (ICO) website here

This updated privacy policy is effective from 28/09/2018.

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